Wristbands will begin shipping approximately two weeks prior to the festival.
If you never received your wristbands, you can head to the box office once you arrive at the festival and we will be able to provide a replacement for you! Please bring your order number from Front Gate Tickets along with your government-issued ID.
Please note: we are only able to assist you if you purchased your wristband directly from our website, Front Gate Tickets, or the Ticketmaster Verified Ticket Exchange.
Box Office Information:
The Auditorium Shores box office is located at the entrance of the festival, directly across from the Long Center.
Auditorium Shores Box Office Hours are:
- Friday, Nov 5 - 6 pm - 8 pm
- Saturday, Nov 6 - 10 am - 4 pm
- Sunday, Nov 7 - 10 am - 3 pm
The box office at Republic Square (Rock Your Taco) is located at the Rock Your Taco event entrance. Republic Square Box Office Hours are:
- Saturday, Nov 6 - 6:30 pm – 8 pm
Pro Tip: You’ll need both your ticket and ID to access the festival, so don’t leave home without them.